FAQ - ONOTONE Phone cases

Frequently Asked Questions

Quick answers about ONOTONE cases, shipping, finishes, and returns.

Do ONOTONE cases fit the newest iPhone models?

Yes! All ONOTONE collections — Solid, Plaid, Retro, and Japanese Indigo — are available for iPhone 17, 17 Air, 17 Pro, and 17 Pro Max, plus many earlier models.

Are your cases MagSafe compatible?

Absolutely. All new ONOTONE case models includes built-in MagSafe support for wireless charging and magnetic accessories.

What’s the difference between Matte and Glossy finishes?

Matte has a soft, low-glare texture that hides fingerprints. Glossy is smooth and reflective, making colors pop. Protection is comparable—choose the look and feel you like best.

What materials are ONOTONE cases made from?

ONOTONE cases use a dual-layer hybrid design: a soft TPU inner layer and a hard polycarbonate outer shell for maximum protection and a premium feel.

How long does shipping take?

Most orders ship within 24–48 hours. U.S. delivery typically arrives in 3–6 business days, while international shipping times vary by destination.

Do you ship internationally?

Yes, ONOTONE ships worldwide. Taxes or duties may apply depending on your location and will be displayed at checkout.

Can I change or cancel my order?

All our cases are custom made and we ship within 24-48 hours. If your order hasn’t shipped yet, contact us at hello@onotone.com with your order number, and we’ll do our best to help.

What if I received the wrong color or model?

No worries! Email us a photo under natural light at hello@onotone.com, and we’ll do our best to help.

How do I start a return or exchange?

You can request a return within 30 days of delivery using our Returns Portal. Please make sure items are unused and in their original packaging.

Do you offer refunds or store credit?

Yes. You can choose a refund to your original payment method or receive a store credit gift card after your return is processed.

How do I care for my case?

Wipe your case with a soft, damp cloth. Avoid harsh chemicals and abrasives to preserve the finish and printed design.

Where can I explore all ONOTONE designs?

Browse all collections here: All Collections