FAQ - ONOTONE Phone cases
Frequently Asked Questions
Quick answers about ONOTONE cases, shipping, finishes, and returns.
• Do ONOTONE cases fit the newest iPhone models?
Yes! All ONOTONE collections — Solid, Plaid, Retro, and Japanese Indigo — are available for iPhone 17, 17 Air, 17 Pro, and 17 Pro Max, plus many earlier models.
• Are your cases MagSafe compatible?
Absolutely. All new ONOTONE case models includes built-in MagSafe support for wireless charging and magnetic accessories.
• What’s the difference between Matte and Glossy finishes?
Matte has a soft, low-glare texture that hides fingerprints. Glossy is smooth and reflective, making colors pop. Protection is comparable—choose the look and feel you like best.
• What materials are ONOTONE cases made from?
ONOTONE cases use a dual-layer hybrid design: a soft TPU inner layer and a hard polycarbonate outer shell for maximum protection and a premium feel.
• How long does shipping take?
Most orders ship within 24–48 hours. U.S. delivery typically arrives in 3–6 business days, while international shipping times vary by destination.
• Do you ship internationally?
Yes, ONOTONE ships worldwide. Taxes or duties may apply depending on your location and will be displayed at checkout.
• Can I change or cancel my order?
All our cases are custom made and we ship within 24-48 hours. If your order hasn’t shipped yet, contact us at hello@onotone.com with your order number, and we’ll do our best to help.
• What if I received the wrong color or model?
No worries! Email us a photo under natural light at hello@onotone.com, and we’ll do our best to help.
• How do I start a return or exchange?
You can request a return within 30 days of delivery using our Returns Portal. Please make sure items are unused and in their original packaging.
• Do you offer refunds or store credit?
Yes. You can choose a refund to your original payment method or receive a store credit gift card after your return is processed.
• How do I care for my case?
Wipe your case with a soft, damp cloth. Avoid harsh chemicals and abrasives to preserve the finish and printed design.
• Where can I explore all ONOTONE designs?
Browse all collections here: All Collections