FAQ - ONOTONE Subscription Program
How to select my 2nd case?
At the start of each month, we'll send you a reminder email to choose your next case. Simply log in to your account and select the one you’d like to receive.
How to skip a month?
Yes, you skip your subscription anytime. Please follow direction below.
Log into your account > Subscription management > View Detail > Skip
How to pause a month?
Yes, you skip your subscription anytime. Please follow direction below.
Log into your account > Subscription management > View Detail > Pause
Is it free to join & cancel?
Yes, there is no membership or cancelation fees
When will I receive my initial case?
We will process your initial case immediately. Usually you will receive your initial case within 5-7 days of placing your order.
When will I receive 2nd and additional cases?
Club cases are processed on the 15th of each month. Orders placed within 7 days before the processing date will fall within the cutoff period, and your second order will be automatically skipped.
Can I cancel my subscription at anytime?
You can pause or cancel your subscription at any time. Cancellations are allowed after completing two orders.