FAQ - ONOTONE Subscription Program

How to select my 2nd case?

At the start of each month, we'll send you a reminder email to choose your next case. Simply log in to your account and select the one you’d like to receive.

How to skip a month?

Yes, you skip your subscription anytime.  Please follow direction below.

Log into your account > Subscription management > View Detail > Skip

How to pause a month?

Yes, you skip your subscription anytime.  Please follow direction below.

Log into your account > Subscription management > View Detail > Pause

Is it free to join & cancel?

Yes, there is no membership or cancelation fees

When will I receive my initial case?

We will process your initial case immediately.  Usually you will receive your initial case within 5-7 days of placing your order.  

When will I receive 2nd and additional cases?

Club cases are processed on the 15th of each month. Orders placed within 7 days before the processing date will fall within the cutoff period, and your second order will be automatically skipped.

Can I cancel my subscription at anytime?

You can pause or cancel your subscription at any time. Cancellations are allowed after completing two orders.